Customer Services
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Job summary
We are seeking to hire for the role of a Customer Services
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
Customer Support:
- Respond to customer inquiries via calls, WhatsApp, email, DM, and live chat within 5 minutes
- Resolve complaints, questions, and technical issues professionally and empathetically
- Escalate complex issues to the right department and follow up till resolved
Order & Account Management:
- Process orders, bookings, refunds, and account updates
- Track deliveries/shipments and update customers proactively
- Verify customer information and maintain accurate records in CRM
Sales & Retention:
- Identify upsell and cross-sell opportunities during support interactions
- Follow up with customers after service to ensure satisfaction
- Collect feedback, reviews, and testimonials
Reporting & Improvement:
- Log all interactions in Zendesk/Freshdesk/HubSpot
- Prepare daily/weekly reports on volume, issues, and trends
- Suggest improvements to FAQs, scripts, and customer experience
Requirements:
- Minimum of an OND in any field. Customer Service certification is a plus
- 0-2 years in customer service, call center, retail, or salon
- Excellent spoken English + Pidgin.
- Proficient in Google Sheets, CRM tools, WhatsApp Business, Slack
- Patience, empathy, problem-solving, multitasking, sales mindset
- Reliable smartphone, stable internet, and professional tone
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