Kapolite Care Home Limited

Customer Services Representative

Kapolite Care Home Limited

Customer Service & Support

Today
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Job summary

The Customer Service Representative is responsible for delivering excellent customer support by responding to inquiries, addressing complaints, and helping customers understand products and services. This role involves answering phone calls, emails, chats, or in-person queries, ensuring customers receive accurate information and timely solutions.

Min Qualification: OND Experience Level: No Experience Experience Length: No Experience/Less than 1 year

Job descriptions & requirements

Responsibilities:

  • Manage customer queries and complaints.
  • Process orders and modifications.
  • Escalate complaints across several communication channels. 


Requirements:

  • Ability to remain calm when customers are frustrated
  • Experience working with computers. 
Basic computer skills Communication skills Problem solving skills

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