Company Description

Catwalk Creatives Ltd is an innovative digital technology development company and proprietary owner of a disruptive mobile and web application aiming to bring about a transformative change to the tailors/weavers-client relationship and engagement within the African traditional garment-making and fashion industry. 

• Our Vision: The leading digital marketplace where all African tailors and traditional weavers maximize their growth potential.
• Our Mission: Promoting the African cultural heritage expressed through her indigenous textiles and fashion trends to the global community.
• Our values: Treating others as we would like to be treated.

Overview

You will aim to provide the best possible support to customers at all times using your attributes such as excellent communication skills, patience, empathy and passion. Are passionate about helping people and good at talking? Are you able to always put yourself in another person’s position and act as an advocate for them? Does problem-solving come to you naturally and you are very confident at troubleshooting? Then let us hear from you if you wish to channel these at building a fulfilling career in customer service. 

Our goal is to build a team that will ensure excellent customer service standards at all times by responding efficiently to customer enquiries and maintaining a high level of customer satisfaction.

Responsibilities:

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

• Subscribe to the company’s code of conduct and values. 

• Be a proactive member of the team ready to go above and beyond to fulfil relevant tasks. 

• Perform other duties as may be delegated by own manager or senior members of the team

Requirements:

Qualifications:

• Proven customer support experience or experience as a Client Service Representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• High school degree