Customer Service
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New
Job summary
We are seeking a professional, friendly, and customer-oriented Customer Service & Online Customer Service Officer to provide exceptional support to guests both in person and through digital channels. The ideal candidate will be responsible for handling customer inquiries, reservations, complaints, and feedback while ensuring a positive guest exper
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
Front Desk Customer Service:
- Welcome guests warmly and provide excellent customer service.
- Handle customer inquiries, reservations, and bookings efficiently.
- Assist guests with information about services, menus, facilities, promotions, and events.
- Address customer complaints professionally and ensure timely resolution.
- Maintain accurate records of reservations, guest requests, and feedback.
- Coordinate with relevant departments to ensure smooth guest experiences.
- Follow up with guests to ensure satisfaction and encourage repeat patronage.
Online Customer Service:
- Respond promptly to customer inquiries via WhatsApp, Instagram, Facebook, email, website chat, and other digital platforms.
- Manage online reservations, orders, and booking requests.
- Provide accurate information regarding services, pricing, availability, and promotions.
- Monitor and respond to online reviews, comments, and messages professionally.
- Escalate complex customer concerns to management when necessary.
- Maintain a positive and professional brand image across all online platforms.
Requirements:
- Minimum of a BSC
- 2 years of previous experience in a similar role
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