New
1 week ago
Customer Service Representatives
Geoinfotech Resources Limited
Marketing & Communications
IT & Telecoms
NGN
150,000 - 250,000
Easy Apply
Job Summary
The Customer Service Representative is responsible for providing excellent support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, patience, and the ability to manage customer interactions efficiently across multiple channels.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
Customer Support:
- Respond to customer inquiries via phone, email, chat, or in-person.
- Provide accurate information about products, services, and company policies.
- Assist customers with orders, service requests, or account-related questions.
Issue Resolution:
- Identify customer problems and offer effective solutions.
- Escalate complex issues to the appropriate team when necessary.
- Follow up to ensure customer issues are resolved promptly.
Relationship Management:
- Build and maintain positive relationships with customers.
- Ensure customer satisfaction by delivering friendly, professional service.
- Handle complaints with patience, empathy, and professionalism.
Documentation & Reporting:
- Maintain accurate records of customer interactions and transactions.
- Update CRM or support systems with relevant details.
- Provide feedback on recurring issues to help improve processes.
Collaboration:
- Work closely with sales, technical, and operations teams to resolve customer needs.
- Share insights on customer experiences to support service improvements.
Requirements:
- Minimum BSc
- 3 years of previous work experience in similar role
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