Customer Service Representatives
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New
Job summary
We are looking for a professional and friendly Customer Service Representative to handle customer inquiries, provide product or service information, resolve complaints, and maintain positive customer relationships.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities
- Handle complaints and provide appropriate solutions
- Process orders, payments, and customer requests
- Maintain accurate customer records and reports
- Provide information about products and services
- Follow up with customers to ensure satisfaction
- Escalate complex issues to the appropriate department
- Maintain professionalism and positive communication at all times
Requirements:
- minimum of ND in any discipline but working experience will be an added advantage.
- Good communication and interpersonal skills
- Ability to work under pressure
- Problem-solving and conflict-resolution skills
- Basic computer knowledge
- Attention to detail
- Ability to multitask
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