Customer Service Representative
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Job summary
The Customer Service Representative is responsible for all interactions with consumers regarding bakery orders.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
Consumer interaction:
- Interacting with customers to understand their needs.
- Selection of orders.
- Order suggestions and recommendations.
- Providing the status of orders.
- Confirmation of customer payments.
- Sending invoices for customer orders.
Delivery Coordination:
- Ensuring orders are made to the customer’s requirements.
- Communicating orders to bakers and decorators.
- Checking up on orders.
- Consolidation of daily orders.
- Liaising with the graphic designer to design images in line with customer requests.
- Engaging decorators to design/confirm fondant orders.
- Analyzing consumer satisfaction.
Requirements:
- Minimum OND.
- 2 years of previous experience in a similar role.
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