Customer Service Representative

Responsibilities:

• Respond to customers’ inquiries through phone calls, emails, social media, and other communication channels.
• Provide accurate information about products and services.
• Handle and resolve customer complaints professionally and promptly.
• Assist customers with orders, requests, and account-related issues.
• Follow up with customers to ensure their concerns have been properly resolved.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the appropriate department or supervisor.
• Build and maintain positive relationships with customers.
• Gather customer feedback and communicate recurring issues to management.
• Meet customer service targets and performance standards.
• Maintain a professional and positive attitude when dealing with customers.
• Perform other duties assigned by management.

Requirements:

• OND in any relevant field.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good listening and customer-handling skills.
• Basic computer and Microsoft Office skills.
• Ability to remain calm and professional under pressure.
• Good organizational and time-management skills.
• Ability to work independently and as part of a team.
• Previous customer service experience is an advantage but not mandatory.