Customer Service Representative
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Job summary
The Customer Service Representative is responsible for providing excellent service to customers by responding to inquiries, resolving complaints, and ensuring a positive customer experience. The role involves effective communication, problem-solving, and maintaining strong customer relationships while representing the company professionally.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person
- Provide accurate information about products and services
- Resolve customer complaints and issues promptly and professionally
- Maintain detailed records of customer interactions and transactions
- Process orders, returns, and service requests where applicable
- Follow company policies and customer service procedures
- Escalate complex issues to the appropriate department when necessary
- Build and maintain positive relationships with customers
- Meet customer satisfaction and performance targets
Requirements:
- Minimum of a secondary school certificate or relevant qualification
- Proven experience in customer service or a related role is an advantage
- Excellent verbal and written communication skills
- Strong problem-solving and interpersonal skills
- Ability to remain calm and professional under pressure
- Good computer skills and familiarity with CRM systems is a plus
- Ability to work flexible hours, including weekends if required
- Strong attention to detail and customer-focused attitude
- Ability to work independently and as part of a team
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