Customer Service Representative
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New
Job summary
The Customer Service Representative is the first point of contact for customers. The main goal is to provide friendly, fast, and effective support that resolves issues and builds customer loyalty. You’ll handle inquiries via phone, email, chat, and social media while representing the company brand.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
Customer Support:
- Respond to customer inquiries, complaints, and requests in a timely and professional manner
- Provide accurate information about products, services, policies, and procedures
- Handle orders, returns, refunds, and account updates
Problem Resolution:
- Listen to customer issues, diagnose the problem, and offer appropriate solutions
- Escalate complex cases to supervisors/managers when needed
- Follow up to ensure issues are fully resolved
Communication:
- Maintain clear, empathetic, and polite communication across phone, email, live chat, and social media
- Keep customers updated on the status of their requests
Documentation & Reporting:
- Log all interactions accurately in the CRM/ticketing system
- Track common issues and provide feedback to improve service/product quality
- Meet daily/weekly KPIs for response time, resolution rate, and customer satisfaction
Brand Representation:
- Promote company products and services when relevant
- Uphold company values and deliver excellent customer experience at all times
Requirements:
- Education: HND or Bachelor’s Degree in a related field.
- Experience: 1 year in customer service, call center, or client-facing role. Fresh graduates welcome
- Traits: Empathetic, resilient under pressure, team player, detail-oriented
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