Customer Service Representative

Job Summary

We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Job Description

  • At Raven & Macaw, we count on our customer service department to interact professionally with our valued customers when they have questions or concerns
  • We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach.
  • The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality
  • He or she is also experienced with sales (B2B or B2C), as the opportunity to promote company services may arises

Responsibilities

  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms.

Skills and Qualifications

  • A Bachelor's Degree
  • Ability to communicate with British/American accent and selling skills.
  • Successful experience in a corporate environment
  • Strong communication skills, including active listening and clear articulation
  • Ability to solve problems and alleviate conflicts or escalate tactfully
  • Ability to multitask, manage time, and prioritize
  • NB: Applicants must be in Kano. 

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