Customer Service Representative

Responsibilities:

• Welcome and attend to customers politely and professionally.
• Respond to customer enquiries regarding menu items, orders, reservations, and services.
• Take and process customer orders accurately where required.
• Handle customer complaints and resolve issues promptly and professionally.
• Follow up on customer requests to ensure satisfaction.
• Receive and document customer feedback and escalate relevant issues to management.
• Maintain a good understanding of the restaurant’s menu, products, promotions, and services.
• Liaise with kitchen and service teams to ensure customer requests are handled efficiently.
• Maintain a clean, organised, and welcoming customer service area.
• Support other front-of-house activities as required.

Requirements:

• Minimum of SSCE/OND; additional qualifications are an advantage.
• 2 years of experience in customer service, hospitality, restaurant, or a related role.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to remain calm and professional when handling difficult customers.
• Good attention to detail and ability to multitask in a fast-paced environment.
• Must be presentable, courteous, and customer-oriented.
• Ability to work shifts, weekends, and public holidays when required.