New
Today
Customer Service Representative
Direct Broadband and Mobile
Customer Service & Support
IT & Telecoms
NGN
70,000 - 150,000
Easy Apply
Skills Required
Excellent verbal and written communication skills Proficiency in MS Office and CRM software is an added advantage Strong empathy patience conflict-resolution abilitiesJob Summary
The CSS representatives will manage customer enquiries, ensuring prompt resolution of issues, they will serve as the primary liaison between customers and the technical team, fostering excellent customer relationships and ensuring satisfaction.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Serve as the first point of contact for customer inquiries.
- Handle complaints and resolve issues promptly with professionalism.
- Maintain an accurate and up-to-date customer database, log all interactions and resolutions.
- Follow up with customers to ensure satisfaction and loyalty.
- Escalate unresolved issues to higher management or technical teams when necessary
- Provide product/service information and guide customers through processes.
- Collaborate with the Technical team and the marketing team to troubleshoot and resolve customer issues, ensuring minimal disruptions to services.
- Expectation: Friendly and solution-oriented individuals who go the extra mile for customers.
Requirements:
- Minimum 2 years of experience
- Minimum of an HND
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