Customer Service Representative
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New
Job summary
You will be the first point of contact for any customer who has a question or an issue with a product or service the company sells.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Answer incoming calls and respond to emails or chat messages.
- Resolve customer complaints promptly.
- Process customer orders and service requests.
- Record customer interactions accurately.
- Follow up on pending customer issues.
- Coordinate with internal departments to ensure timely resolution.
- Maintain professionalism during all customer interactions.
- Ensure compliance with company policies and service standards.
Requirements:
- Minimum of a Diploma
- 0-1 year of previous experience in a similar role
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