Customer service representative
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New
Job summary
We are seeking a Customer Service Representative (CSR) responsible for assisting customers by answering questions, resolving complaints, processing orders, and providing information about a company’s products or services. Their goal is to ensure customer satisfaction and maintain positive relationships with clients.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries promptly and professionally
- Resolve customer complaints and provide appropriate solutions
- Process orders, forms, applications, and requests
- Maintain accurate customer records and update account information
- Provide product or service information to customers
- Follow up with customers to ensure issues are resolved
- Escalate complex issues to supervisors when necessary
- Handle returns, refunds, or exchanges according to company policy
- Meet customer satisfaction and performance targets
- Collaborate with other departments to solve customer issues
Requirements:
- Excellent verbal and written communication skills
- Minimum of OND
- Strong problem-solving abilities
- Patience and active listening skills
- Basic computer proficiency
- Ability to multitask and manage time effectively
- Customer-focused attitude
- High school diploma or equivalent
- Previous customer service experience may be preferred
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