Customer Service Representative
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Job summary
We are looking for a friendly, intelligent, and customer-focused Customer Service Representative to join a fast-growing team. The ideal candidate will handle customer inquiries, resolve complaints, and ensure a smooth and positive customer experience across all communication channels.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Attending to customer inquiries through phone calls, WhatsApp, email, and social media platforms.
- Providing accurate information
- Resolving complaints efficiently
- Ensuring customer satisfaction
- Maintain customer records
- Follow up on unresolved issues and escalate complex cases when necessary.
Requirements:
- Must possess strong communication skills
- Good problem-solving ability
- Professionalism
- Customer-focused attitude while working effectively in a fast-paced environment.
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