Customer Service Representative
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Job summary
We are seeking a professional and customer-focused Customer Service Representative with experience in the event planning and hospitality industry. The ideal candidate will be responsible for handling client inquiries, coordinating event-related requests, and ensuring exceptional customer experiences from inquiry to event completion.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
- Assist clients with event bookings, service information, and pricing details.
- Coordinate with the events and operations teams to ensure seamless event execution.
- Maintain accurate customer records, bookings, and service requests.
- Handle customer complaints and resolve issues efficiently while maintaining client satisfaction.
- Maintain high service standards consistent with the hospitality industry.
Requirements:
- Minimum 2 years of experience in customer service within the event planning or hospitality industry.
- Must be computer literate.
- Must be Excel proficient.
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