Customer Service Representative

Gravionix Services

Customer Service & Support

Lagos Full Time

Healthcare NGN 250,000 - 400,000

Easy Apply

Job Summary

We are hiring a Customer Service Representative to support a homecare company that provides 24-hour care services to clients. You will act as the first point of contact for carers and clients during after-hours (evenings, nights, and weekends), ensuring smooth communication and quick response to urgent needs. This is a remote, phone-based role

Minimum Qualification : Degree
Experience Level : Entry level
Experience Length : 2 years
Working Hours : Evening/Night Shift

Job Description/Requirements

Responsibilities:

Answer and manage incoming phone calls from carers and clients overnight.
Handle urgent shift changes, lateness, or absence notifications from carers.
Inform clients promptly of any updates (e.g., delays, replacements).
Log all calls, updates, and actions in the system for daytime staff review.
Escalate any critical issues following company procedures.
Maintain calm, professional communication with empathy and discretion.
Stay available and responsive throughout the shift.

Requirements:

Minimum of a B.Sc. degree
A minimum of 2 years of experience in a related field
Based in Nigeria with access to reliable electricity and a stable internet connection.
Previous customer service, call centre, or virtual support experience required.
Excellent spoken and written English communication skills.
Ability to work independently overnight and handle sensitive issues professionally.
Availability to work on rotating weekends or public holidays if needed.
Must be comfortable with long overnight shifts.

Important Safety Tips

Do not make any payment without confirming with the Jobberman Customer Support Team.
If you think this advert is not genuine, please report it via the Report Job link below.

Report Job