Customer Service Representative
Easy apply
New
Job summary
A Customer Service Representative interacts with customers to handle inquiries, resolve complaints, provide product or service information, and ensure customer satisfaction. They serve as the link between the organization and its customers.
Min Qualification:
OND
Experience Level:
Internship & Graduate
Experience Length:
No Experience/Less than 1 year
Job descriptions & requirements
Responsibilities:
Customer Support:
- Respond to customer inquiries through phone, email, or in person
- Provide information about products and services
- Assist customers with orders, payments, and requests
Complaint Resolution:
- Handle customer complaints professionally
- Identify problems and provide appropriate solutions
- Follow up to ensure customer satisfaction
Order Processing:
- Process orders, forms, and applications
- Track deliveries or service requests
- Maintain records of customer interactions
Communication Duties:
- Maintain positive relationships with customers
- Escalate complex issues to supervisors when necessary
- Provide feedback on customer needs to management
Record Keeping:
- Update customer information in databases
- Prepare reports on customer issues and feedback
Requirements:
- Good communication and listening skills
- Problem-solving ability
- Patience and professionalism
- Strong interpersonal skills
- Basic computer knowledge and data entry skills
- Ability to work under pressure
Work Environment:
- Banks, call centers, retail stores, hospitals, telecommunications companies, and other service organizations.
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