Customer Service Representative

StarGuide HR Consulting Limited

Customer Service & Support

Lagos Full Time

Healthcare NGN 150,000 - 250,000 Negotiable

Easy Apply

Skills Required

communication Customer service Problem solving Time Management Empathy

Job Summary

Our client, a reputable online pharmaceutical marketplace that provides customers with convenient access to medications and healthcare products. Seeks to hire an excellent Customer Service Representative.

Minimum Qualification : HND
Experience Level : Mid level
Experience Length : 2 years

Job Description/Requirements

Responsibilities:

Respond to customer inquiries across WhatsApp, phone calls, and online channels
Follow up on incomplete orders and understand why a transaction was not complete
Call customers to confirm they had a positive experience and offer help with future orders
Assist customers in completing purchases and navigating the GoMed platform
Escalate pharmacy-specific or clinical questions to a pharmacist when necessary
Communicate with warmth, clarity, and professionalism at all times
Support customer retention efforts through follow-up calls and engagement

Requirements:

BSc/Hnd in Marketing, Public Relations, Hospitality Management, or any other relevant field
2 years of experience
Empathy, patience, and professionalism in customer interactions.
Strong verbal communication and interpersonal skills
Basic understanding of medications, health products, or pharmacy operations
Experience in customer-facing phone communication is an added advantage
Ability to work in a fast-paced, tech-driven environment
Proximity to yaba is required
Work Hours: 9:00 am – 5:00 pm (Monday–Friday)

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