Customer Service Representative
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Job summary
The Customer Service Representative is responsible for providing prompt, courteous, and effective support to customers by handling inquiries, resolving complaints, and ensuring a positive customer experience. The role serves as the first point of contact between the organization and its customers.
Min Qualification:
OND
Experience Level:
No Experience
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, or in person
- Escalate complex issues to the appropriate department
- Maintain service standards and customer satisfaction
- Prepare reports on customer feedback and issues
- Maintain confidentiality of customer information
Requirements:
- Minimum of OND/HND/Bachelor’s degree in any relevant field
- 0–3 years of experience in customer service or related role
- Excellent communication and interpersonal skills
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