Customer Service Representative

Macsfix Ltd

Consulting & Strategy

Lagos Full Time

Recruitment NGN 150,000 - 250,000

Easy Apply

Job Summary

The Customer Service Representative is responsible for providing excellent service to customers by handling inquiries, resolving complaints, processing orders, and offering product or service information. The CSR serves as the first point of contact and plays a key role in ensuring customer satisfaction and retention.

Minimum Qualification : High School (S.S.C.E)
Experience Level : Entry level
Experience Length : No Experience/Less than 1 year

Job Description/Requirements

Responsibilities:

Respond to customer inquiries via phone, email, chat, or in person.
Provide accurate information about products, services, and company policies.
Resolve customer issues, complaints, and requests in a timely and professional manner.
Process orders, applications, forms, and requests.
Maintain detailed and accurate customer records using CRM or relevant software.
Follow up with customers to ensure issues are fully resolved.
Escalate complex or unresolved issues to the appropriate departments.
Meet performance targets such as response time, customer satisfaction, and productivity.
Provide feedback to management on recurring customer issues or concerns.
Support team members and contribute to a positive working environment.

Requirements:

High school diploma or equivalent (OND, HND, BSc is an advantage).
Proven experience in customer service or a related field.
Strong communication and interpersonal skills.
Ability to multitask, prioritize, and manage time effectively.
Problem-solving skills and a customer-focused attitude.
Proficiency in computer applications and CRM systems.
Ability to remain calm and professional in challenging situations.

Important Safety Tips

Do not make any payment without confirming with the Jobberman Customer Support Team.
If you think this advert is not genuine, please report it via the Report Job link below.

Report Job