Customer Service Representative
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Job summary
We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer support, handling inquiries, resolving complaints, and ensuring a positive customer experience across all communication channels.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - Flexible Hours
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, WhatsApp, and other communication channels
- Resolve customer complaints and provide appropriate solutions promptly
- Process customer orders, requests, and follow-ups accurately
- Maintain accurate records of customer interactions and transactions
- Build and maintain positive relationships with customers by delivering excellent service.
Requirements:
-
Minimum of 1–2 years' experience in a customer service or client-facing role
- OND in any relevant discipline
- Excellent verbal and written communication skills
- Strong interpersonal and relationship management skills
- Good problem-solving and conflict resolution abilities.
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