Customer Service Representative
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Job summary
A Customer Service Representative serves as the first point of contact between a company and its customers, responsible for handling inquiries, resolving complaints, and providing accurate information about products or services. The role focuses on delivering excellent customer experiences by responding promptly through various communication channels
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Part Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, or chat promptly and professionally
- Handle and resolve customer complaints effectively
- Provide detailed information about products and services
- Process orders, forms, applications, and requests
- Maintain accurate records of customer interactions and transactions
- Follow up with customers to ensure satisfaction and issue resolution
- Escalate complex issues to the appropriate department when necessary
- Build and maintain strong customer relationships
- Meet performance targets and service level agreements
Requirements:
- Minimum of 1 year of experience
- Minimum of a BSc.
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