Customer Service Representative

Responsibilities:

• Respond to customer inquiries via phone, email, chat, and in person, providing clear, accurate, and timely information about Tectainet’s products and services.
• Resolving customer issues

Requirements:

• Minimum of 2 years in Customer Service Operations and Management Systems
• Applicant must be versed in computer basics, PC and System Operation, to be able to use smart devices effectively
• Strong customer-focused skills, including Customer Service, Customer Support, and Customer Satisfaction, with a track record of handling inquiries and complaints professionally.
• Experience contributing to a positive Customer Experience, ideally in a Customer Service Representative role or similar position.
• Excellent verbal and written communication skills, with clear, courteous, and empathetic interaction styles.
• Ability to use CRM or ticketing tools, basic office software, and communication platforms efficiently.
• Strong problem-solving skills, attention to detail, and the ability to stay organized in a fast-paced environment.
• Capacity to work on-site in Lagos, collaborate effectively with cross-functional teams, and manage time independently.
• Prior experience in technology, telecom, or related industries is an advantage.
• Minimum of a high school diploma; a tertiary qualification in Business, Communications, or a related field is a plus.