Customer Service Representative
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Job summary
The Customer Service Representative attends to customers, handles enquiries, processes orders, resolves complaints, and provides accurate product information. The role ensures excellent customer service through prompt communication, accurate transactions, and effective issue resolution. The representative maintains positive customer relationships.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Attend to customer enquiries, requests, and complaints promptly and professionally.
- Process customer orders accurately and ensure timely order fulfilment.
- Provide customers with accurate information about products, prices, availability, and services.
- Respond to customer enquiries through phone, email, chat, and other communication channels.
- Coordinate with relevant teams to ensure smooth and timely delivery of customer orders.
- Maintain accurate and up-to-date customer records and transaction details.
- Resolve customer issues effectively and escalate complex matters when necessary.
- Follow up with customers to ensure satisfactory resolution of enquiries and complaints.
- Promote products and services to customers and identify sales opportunities.
- Gather and document customer feedback to support service improvement.
- Build positive relationships with customers to encourage satisfaction and retention.
- Meet established customer service, response time, and sales targets.
- Maintain professional communication and uphold company customer service standards.
Requirements:
- A minimum of 2 years of experience
- A minimum of a degree in a related field
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