Ryteprint

Customer Service Representative

Job Summary

The ideal candidate will act as first point of contact on behalf of the company especially for online, over-the-phone and in store sales enquiries.

  • Minimum Qualification: High School (S.S.C.E)
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Personal Requirements

  • Experience: 2 - 3 Years’ experience in a customer-facing role.
  • Critical Skills: Initiative, commercial awareness, numeracy, multi-tasking, IT literacy, patience, humility, presentation, willingness to learn and work hard under a lot of pressure, organizational/scheduling and time management skills.
  • Personal Attributes: Extrovert and sociable with an ability to forge and manage new relationships daily
  • Admin: able to read, write, speak clearly, infer and be good at Microsoft Office, CRM software and Adobe Acrobat, Multi-tasking and soft skills with the ability to work with minimal supervision.

Sales Requirements
  • Generate leads, follow-up on existing leads and close sales deals
  • Maintain relationships with customers by providing support, information, and guidance
  • Research and analyze new opportunities
  • Maintain accurate sales records
  • Report periodically on sales performance against target
  • Maintain accurate customer database
  • Recommend profit maximization and service improvement initiatives
  • Attend trade exhibitions, conferences, trainings and meetings
  • Social Media engagement and Internet mapping

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