Customer Service Representative

Responsibilities:

• Listen to customers’ concerns, issues and questions
• Resolve customers’ concerns and answer customers’ questions to your best ability
• Maintain a positive attitude and calmly respond to customers’ complaints
• Open new customer accounts
• Recommend possible products to meet the customers’ needs
• Refer issues and questions to managers if necessary
• Prepare product and customer reports by gathering data collected during customer interactions
  

Requirements:

• Minimum academic qualification of a diploma in any related field
• Minimum of 3 years of proven work experience as a customer service officer
• Track record of overachieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively.
• This position is preferably open to a female candidate.