Customer Service Representative

Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints by identifying the issue, determining the cause, and finding an appropriate solution.
• Follow up with customers to ensure their concerns are fully resolved.
• Maintain detailed and accurate records of customer interactions and transactions.
• Process orders, forms, applications, and requests as needed.
• Escalate complex issues to the appropriate internal teams when necessary.
• Ensure high levels of customer satisfaction and contribute to enhancing the overall customer experience.
• Work closely with other departments (Sales, Operations, Logistics, etc.) to ensure smooth service delivery.
• Meet and exceed performance targets, including response time, resolution rate, and customer satisfaction scores.

Requirements:

• OND/HND/Bachelor’s Degree in any relevant field.
• Proven experience in customer service or a similar role is an advantage.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask, manage time effectively, and work under pressure.
• Proficiency in MS Office and CRM software is an added advantage.
• Positive attitude, empathy, and a customer-first mindset.
• Active listening
• Patience and empathy
• Conflict resolution
• Professional communication
• Teamwork
• Adaptability
• Service orientation