Customer Service Representative
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Job summary
We are seeking a professional and customer-focused Customer Service Representative to deliver exceptional customer experiences by responding to inquiries, resolving complaints, and maintaining positive client relationships. The successful candidate must possess excellent communication skills and a passion for customer satisfaction.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Port Harcourt & Rivers State, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, social media, and walk-in visits.
- Resolve customer complaints professionally and efficiently.
- Maintain accurate customer records and service documentation.
- Process customer requests, orders, and follow-up activities.
- Collaborate with internal departments to ensure timely service delivery.
- Monitor customer feedback and recommend service improvement initiatives.
Requirements:
- Bachelor's Degree/HND in Business Administration, Mass Communication, Marketing, or related field.
- Minimum of 2 years' customer service experience.
- Excellent verbal and written communication skills.
- Strong interpersonal and conflict resolution abilities.
- Proficiency in Microsoft Office and CRM software is an added advantage.
- Professional appearance with a positive attitude.
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