1 month ago
Customer Service officer
Organic Rental
Marketing & Communications
IT & Telecoms
NGN
150,000 - 250,000
Easy Apply
Job Summary
Our firm is seeking for a qualified Customer Service Officer that will interface with our customers, meet their needs and resolve their complaint in a timely manner.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond promptly to customer inquiries via phone, email, chat, or in person.
- Handle and resolve customer complaints in a professional and timely manner.
- Maintain accurate records of customer interactions and transactions.
- Provide information on products, services, policies, and procedures.
- Escalate complex issues to relevant departments or supervisors when necessary.
- Follow up with customers to ensure their issues are fully resolved.
- Process orders, applications, refunds, and account adjustments.
- Identify customer needs and provide appropriate solutions or alternatives.
- Contribute to team goals and support continuous improvement initiatives.
- Maintain a high level of product and service knowledge.
Requirements:
- Minimum OND
- 1 year of previous work experience in a similar role.
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