Customer Service Officer

Responsibilities:

• Respond to customer enquiries through phone calls, WhatsApp, Instagram, and other communication channels.
• Provide accurate information about products, prices, availability, delivery options, and promotions.
• Receive, process, and confirm customer orders accurately.
• Follow up on orders and keep customers informed about their status.
• Handle customer complaints, feedback, and service-related concerns professionally.
• Coordinate with the bakery and dispatch teams to resolve order issues and ensure timely fulfilment.
• Maintain accurate records of customer enquiries, orders, complaints, and feedback.
• Follow up with customers where necessary to confirm satisfaction and encourage repeat purchases.
• Escalate complex complaints and operational issues to the appropriate team.
• Maintain a professional, friendly, and consistent customer experience.

Requirements:

• A minimum of SSCE or higher qualification is an advantage.
• Previous experience in customer service, sales, hospitality, or retail is preferred.
• Excellent verbal and written communication skills.
• Good telephone etiquette and confidence communicating with customers.
• Basic computer skills and familiarity with WhatsApp and social media platforms.
• Strong attention to detail and ability to record orders accurately.
• Good organisation and problem-solving skills.
• Patient, polite, and professional approach to handling customer complaints.
• Ability to multitask and follow up on outstanding enquiries.
• Must be able to commute conveniently to Guzape, Abuja.