Customer Service Officer

Responsibilities:

Customer Service Duties:

• Respond to customer inquiries via phone, email, and in person.
• Resolve complaints professionally and efficiently.
• Maintain accurate customer records and service reports.
• Monitor customer satisfaction and provide feedback to management.
• Coordinate with internal departments to ensure timely service delivery.

HR Duties:

• Assist with recruitment, onboarding, and staff orientation.
• Maintain employee records and HR documentation.
• Support attendance tracking, leave management, and payroll coordination.
• Help organize staff training and performance evaluations.
• Communicate HR policies and procedures to employees.

Compliance Duties:

• Ensure company operations comply with labor laws and internal policies.
• Monitor adherence to workplace health and safety standards.
• Assist in preparing compliance reports and audits.
• Keep up to date with employment regulations and company requirements.
• Report compliance issues and recommend corrective actions.

Requirements:

• Bachelor’s degree in Business Administration, Human Resources, or related field.
• Minimum of 3years’ experience in customer service, HR, or compliance.
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office and HR software.
• Knowledge of labor laws and compliance procedures is an advantage.
• Must reside in Abuja.

Preferred Qualifications:

• Problem-solving and conflict resolution.
• Attention to detail.
• Ability to handle confidential information professionally.
• Team-oriented with a positive attitude.

Benefits:

• Career growth opportunities.
• Health and wellness benefits.
• Supportive work environment.