Customer Service Officer
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Job summary
We are seeking a proactive and customer-focused Customer Service Officer with good technical knowledge to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, providing product support, and assisting users with basic technical issues while ensuring excellent customer satisfaction.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, social media, and other communication channels.
- Provide prompt and professional customer support.
- Assist customers with basic technical troubleshooting and product usage.
- Escalate complex technical issues to the appropriate department when necessary.
- Maintain accurate records of customer interactions and resolutions.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Educate customers on company products, services, and features.
- Collaborate with internal teams to improve customer experience.
Requirements:
- Minimum qualification of BSC.
- 2 years of previous experience in a similar role.
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