Customer Service Officer
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New
Job summary
We re looking for a friendly, confident, and customer-focused Customer Service Officer to be the first point of contact for our customers and visitors. In this role, you will manage customer enquiries across multiple channels, handle inbound and outbound calls, provide front desk support
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Welcome and assist visitors, clients, and guests at the front desk.
- Handle inbound and outbound customer calls professionally.
- Respond to customer enquiries via phone, email, WhatsApp, and other communication channels.
- Provide accurate information about our products and services.
- Follow up with leads, prospects, and existing customers.
- Resolve customer complaints promptly or escalate when necessary.
- Schedule appointments and direct visitors to the appropriate team members.
- Maintain accurate records of customer interactions and front desk activities.
- Coordinate with internal teams to ensure timely resolution of customer requests.
- Gather customer feedback and identify opportunities to improve the customer experience.
Requirements:
- 1–2 years of experience in customer service, front desk, reception, or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Good computer skills and proficiency in Microsoft Office.
- Ability to multitask and remain calm under pressure.
- A professional appearance and customer-first attitude
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