Customer Service Officer
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Job summary
We are seeking to hire a Customer Service Officer to join our team.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
- Answering incoming inquiries via phone, email, live chat, or in person, providing accurate information about products, services, and company policies.
- Troubleshooting customer problems, handling complaints empathetically, providing effective solutions, and escalating complex issues to relevant departments.
- Managing customer orders, processing billing/invoicing details, handling returns or refunds, and maintaining detailed transactional records.
- Updating customer profiles maintaining precise administrative records.
- Working alongside sales, inventory, and logistics teams to ensure timely delivery of goods or services and smooth back-office coordination.
Requirements:
- Minimum qualification of SSCE.
- Knowledge of bookkeeping and basic accounting.
- Good communication and interpersonal skills.
- Organised, responsible, and able to work with minimal supervision.
- 1 year of previous experience in a pharmacy or healthcare environment is an added advantage.
- Computer literacy is required.
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