Skills Assessment
New Featured
1 week ago

Job Summary

TM Gaming Networks Limited trading as accessBET is a gaming company regulated by NLRC, We offer sports betting services to agents/online users. We are looking to hire a suitable candidate for this position.

  • Minimum Qualification:HND
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

Responsibilities:

  • Manage inbound and outbound calls.
  • Respond to customer-related issues and enquiries via email, calls, chat apps, and social media.
  • Generate sales leads and follow up till they develop into new customers.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within reasonable time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
  • Persevere with power of conviction to help in agency recruitment.
  • Follow up politely to all customers & intending customers to attain satisfaction.
  • Give reports to superiors on task carried as a telemarketer.
  • Recommend strategic and possible solutions on customers complaints.


Requirements: 

  • 1 - 3 years of experience in the gaming industry or related field
  • Academic qualification of either an HND or BSc in any related discipline
  • Ability to learn fast
  • Excellent Computer skills
  • A good communicator
  • Accuracy with good attention to details


Remuneration Range: NGN 100,000 - 150,000

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