Responsibilities:

Respond to customer inquiries and complaints in a professional and timely manner.
Provide accurate information about our products and services.
Support customers through phone calls, emails, live chats, and social media platforms.
Maintain accurate customer records and follow up on pending issues.
Work closely with other departments to ensure customer concerns are resolved effectively.
Build and maintain positive relationships with customers.
Contribute to improving customer satisfaction and service delivery standards.

Requirements:

Minimum of OND, HND, or Bachelor's Degree in any discipline.
3-5 years’ experience as a customer care representative.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to remain calm and professional when handling customer concerns.
Must be able to work independently and as part of a team.
Use Microsoft Office and Google Workspace confidently.
Learn and navigate CRM and customer support platforms with ease.
Communicate effectively using digital channels and collaboration tools.
Utilize modern technology and AI-powered tools to improve productivity and customer service.