Customer Service (NYSC)
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New
Job summary
We are a fast-growing tech start-up. We build smart, intuitive solutions for our users, and we believe that exceptional technology deserves equally exceptional support. As we scale, we are looking for high-energy, articulate, and tech-savvy NYSC Corps Members to join our Customer Success team.
Min Qualification:
Degree
Experience Level:
No Experience
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Working Hours:
Full Time - Flexible Hours
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- User Support: Respond to user inquiries via live chat, email, and phone with empathy, speed, and clarity.
- Product Demos & Presentations: Conduct virtual or in-person walk-throughs and presentations of our software for new users and clients.
- Troubleshooting: Act as the bridge between our users and the product team, identifying bugs and suggesting feature improvements.
- Onboarding: Guide new customers through their initial setup to ensure they get the maximum value from our tech.
Requirements:
- Minimum qualification of BSC.
- No experience/ less than 1 year of previous experience in a similar role.
Benefits:
- Hands-on experience in a fast-growing technology company.
Competitive Salary, Mentorship, and professional development opportunities.
A collaborative, vibrant, and dynamic startup culture.
- Opportunity for full-time employment upon successful completion of the NYSC programme, based on performance.
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