Job Summary

Maintains customer satisfaction by providing problems-solving resources.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description

Duties:

  • Answers customers’ questions.
  • Enforces company policies and procedures.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
  • Prepares and completes actions plans.
  • Implements production, productivity, quality, and customer-service standards.
  • Resolves problems.
  • Identifies customer service trends and determines system improvements.
  • Meets customer service financial objectives by forecasting requirements.
  • Analyzes variance and initiates corrective actions.
  • Determines customer service requirements by maintaining contact with customers and visiting operational environments.
  • Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
  • Maximizes customer operational performance by providing help desk resources and technical advice.
  • Resolves problems and disseminates advisories and warnings.
  • Detects and diagnoses network problems.
  • Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
  • Accomplishes information systems and organization mission by completing related results as needed.

Skills and Qualification:

  • Customer service skills is a MUST
  • Must be able to improve the whole process by innovation new ways
  • Must have Strong decision-making skills
  • Managing processes
  • Must be able to Plan and implement effectively
  • Tracking budget expenses
  • Analyzing information efficiently
  • Developing standards
  • A solid Help desk experience is expedient

Education and Experience Requirements:

  • A minimum of HND/B.Sc. degree in any related field at all
  • Experience in customer service is a huge plus.

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