Customer Service Executive
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Job summary
Everight Diagnostic and Laboratory Services Ltd is seeking a customer-focused and professional Customer Service Executive to join our team. The ideal candidate will be responsible for delivering excellent customer service, responding to enquiries, addressing complaints, and ensuring a positive experience for clients and patients.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Attend to customer and patient enquiries professionally and promptly.
- Provide accurate information about the company’s services and diagnostic offerings.
- Manage complaints, feedback, and service-related concerns effectively.
- Coordinate customer interactions and follow up on unresolved issues.
- Maintain accurate customer records and documentation.
- Liaise with relevant departments to ensure efficient service delivery.
- Support client relationship management and contribute to customer satisfaction.
Requirements:
- A Bachelor’s degree or HND in Business Administration, Mass Communication, or a related field.
- Excellent verbal and written communication skills.
- Strong interpersonal, organizational, and problem-solving abilities.
- A customer-oriented attitude with the ability to remain professional under pressure.
- Good computer skills and familiarity with customer service tools.
- Experience in Health Maintenance Organization (HMO) operations will be an added advantage.
- Must reside in Abuja.
- Previous experience in customer service, preferably in healthcare or diagnostics, is desirable
- Preference: Muslim candidates from Northern Nigeria are particularly encouraged to apply.
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