Customer Service Executive

Responsibilities:

Customer Relations:

• Greet clients warmly and ensure a welcoming atmosphere.
• Handle appointment scheduling via phone, email, and booking software.
• Address client inquiries and resolve issues promptly and professionally.
• Promote available services, membership packages, and special promotions.

Administrative Duties:

• Maintain accurate client records and manage the booking system efficiently.
• Oversee day-to-day operations, ensuring a clean and organized environment.
• Monitor inventory levels of supplies and coordinate with vendors for replenishment.
• Prepare daily reports, including revenue, appointments, and attendance.

Operations Support:

• Coordinate with service providers (stylists, trainers, therapists) to ensure seamless service delivery.
• Handle basic financial tasks such as processing payments and generating invoices.
• Assist in the implementation of company policies and procedures.

Marketing and Engagement:

• Assist in social media management by capturing client testimonials and promoting services.
• Coordinate with the marketing team to organize events and campaigns.

Requirements:

• Proven experience in customer service and administrative roles.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and booking software.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Familiarity with the wellness, beauty, or fitness industry is a plus.
• Friendly, approachable, and client-focused.
• Highly organized with keen attention to detail.
• Problem-solving mindset and proactive approach.
• Team player with a positive attitude and enthusiasm for the brand.
• Must Reside in or around APO, Abuja.