Client Experience Officer
Easy apply
New
Job summary
We are seeking a highly organized and compassionate individual to join our team as a client experience officer in our Clinic. As a client experience officer, you will play a vital role in ensuring our patients receive exceptional care and support.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Client Support & Communication: Answer inbound calls, emails, and walk-in requests while providing clear, empathetic solutions.
- Issue & Complaint Resolution: Take ownership of client problems, troubleshoot issues, and escalate complex concerns to internal teams.
- Feedback Collection: Design surveys, review client feedback, and prepare reports to measure satisfaction.
- Relationship Management: Maintain accurate records of client interactions in CRM systems and build long-term loyalty.
- Cross-Functional Collaboration: Work with sales, marketing, and product teams to align company operations with client needs
Requirements:
- Minimum academic qualification of a Bachelor's degree in any related discipline
- Previous experience in a similar role within a clinic is preferred.
- Cheerful, with excellent communication and interpersonal skills, with the ability to build rapport and establish trust with patients.
- Strong organizational skills, with the ability to prioritize tasks, manage multiple appointments, and maintain attention to detail.
- Proficient computer skills, including experience with electronic medical record systems.
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
