Customer Relationship Officer
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Job summary
We are looking for a Customer Relationship Officer to build and maintain strong relationships with customers, understand their needs, and support customer retention and satisfaction.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Build and maintain positive relationships with customers.
- Communicate with customers regularly to understand their needs.
- Respond to enquiries and resolve customer concerns.
- Follow up with customers after purchases or service interactions.
- Identify opportunities to improve customer satisfaction.
- Maintain accurate customer records.
- Support customer retention and engagement activities.
- Escalate complex complaints and ensure timely resolution.
Requirements:
- A minimum of an SSCE
- Excellent communication and interpersonal skills.
- Good spoken and written English.
- Computer literate.
- Good mathematical skills.
- Strong customer service mindset.
- Professional, patient, and trustworthy.
- High level of integrity.
- Must reside around Agric, Ogolonto, Isawo, or Ikorodu Garage.
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