Customer Relations & Social Media Liaison

Responsibilities

• Greet all clients/visitors upon arrival, ensure they feel welcomed and attended to
  
• Manage front desk operations: answer phone calls, respond to emails, schedule appointments, handle queries
• Maintain a neat, professional appearance of the reception/waiting area
• Track and ensure smooth client flow and wait times; coordinate with salon/spa/gym staff to ensure clients are seen on time
• Handle customer complaints or feedback politely, escalate when necessary
• Maintain records: client information, appointments, payments, feedback
• Manage social media engagement: respond to comments/messages (Instagram, Facebook, WhatsApp etc.) in a timely and professional manner
• Help create or schedule basic content/posts (under guidance) – promoting services, special offers, events etc.
• Occasionally assist with marketing promotions, campaigns or customer loyalty programmes
• Ensure all customer-facing printed/digital materials at reception are up to date (price lists, service menus etc.)
• Collaborate with other staff to uphold high standards of hygiene, ambience and customer service

Requirements:

• Excellent spoken and written English, capable of communication in a business setting (professional, courteous, clear)
• Strong interpersonal skills; friendly, warm, professional demeanor
• Social media savvy: familiar with major platforms (Instagram, Facebook, WhatsApp, etc.), understands online customer engagement best practices
• Good organizational skills; ability to multitask (e.g. handling calls while greeting clients etc.)
• Good problem-solving skills; able to deal with customer complaints tactfully
• Basic computer skills: ability to use email, messaging apps, booking/scheduling software, possibly simple content tools (canva, etc.)
• High degree of reliability, punctuality, appearance, professionalism
• Comfortable working in a customer-facing environment with potentially high traffic
• Prior experience in a similar role (reception, front-desk, customer service in beauty/wellness/fitness sector)
  
• Experience handling social media for a business
  
• Knowledge of salon/spa/gym services, beauty wellness trends
• Friendly, positive, warm personality
  
• Confident communicator, attentive listener
  
• Detail-oriented (noticing things like waiting clients, cleanliness, client satisfaction)
  
• Ability to stay calm under pressure
  
• Team player and flexible (able to help out when needed)

Working Hours

• Roughly 7:30 AM – 4:00 PM on Monday - Satrudays.
  
• Willingness to occasionally work weekends or longer hours if required for events or peak periods
  

Location: Ellas Place – 16 Ibrahim Jalo Waziri St, Gudu, Abuja, Nigeria