Customer Experience Team Lead
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Job summary
We are seeking an experienced Customer Experience Team Lead to supervise customer service operations, manage client complaints, coordinate spa bookings, and ensure excellent customer experiences across our spa locations.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Supervise Customer Experience Representatives and monitor their performance.
- Oversee spa bookings on Zenoti to prevent scheduling conflicts.
- Resolve escalated customer complaints promptly.
- Monitor customer feedback, satisfaction, and retention.
- Coordinate team meetings and customer service training.
- Promote ORÍKÌ products and services through upselling and cross-selling.
- Collaborate with Spa Managers and other departments to ensure seamless service delivery.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 3 years' relevant customer service experience.
- Experience managing customer complaints and leading or training teams.
- Familiarity with CRM tools and Microsoft Office/Google Workspace.
- Strong communication, leadership, problem-solving, and organisational skills.
Location: Marina, Lagos
Remuneration: NGN 300,000
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