Customer Experience Representative
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New
Job summary
We are seeking a friendly and customer-focused Customer Experience Representative to attend to customer inquiries, provide timely support, and ensure a positive customer experience.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Attend to customer inquiries across relevant communication channels.
- Handle customer complaints professionally and ensure timely resolution.
- Provide accurate information on ORÍKÌ products and services.
- Follow up with customers and maintain accurate customer records.
- Support customer retention and overall service delivery.
- Work closely with relevant teams to resolve customer concerns.
Requirements:
- A minimum of HND/B.Sc. in any relevant discipline.
- A minimum of 2 years’ experience in Customer Service or a related role.
- Excellent communication and interpersonal skills.
- Good problem-solving and organisational skills.
- Proficient in Microsoft Office and basic computer applications.
- Must live in or close to Victoria Island or Lekki.
Remuneration: NGN 250,000
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