Customer Experience Officer
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Job summary
A fast-growing culinary company is more than a catering company. We aim to deliver the ultimate culinary experience and are seeking a Customer Experience Officer to join us.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Handle customer inquiries via phone, WhatsApp, and social media
- Process and confirm orders accurately
- Manage complaints and ensure timely resolution
- Maintain customer records and order logs
- Upsell products and promote offerings
- Coordinate with production and logistics teams
- Ensure professionalism in all customer interactions
Requirements:
- Bachelor's degree or relevant experience
- Minimum 2 years customer service experience (hospitality preferred)
- Strong communication and interpersonal skills
- Familiarity with CRM tools and social media platforms
Location: Ikoyi
Remuneration: NGN 200,000
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