Customer Experience Executive
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Job summary
To deliver exceptional customer experiences by welcoming and engaging customers, identifying their needs, providing accurate product information, and recommending suitable products to support purchasing decisions.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Welcome and attend to customers professionally, ensuring a positive shopping experience.
- Understand customers' needs and recommend suitable products.
- Provide accurate product information and assist customers with purchasing decisions.
- Handle customer enquiries, complaints, and feedback effectively.
- Promote products and support the achievement of showroom sales targets.
- Build and maintain positive customer relationships.
- Ensure the showroom is properly arranged and customer-friendly.
- Collaborate with team members to ensure excellent service delivery.
Requirements:
- Minimum of OND in any discipline.
- Excellent communication and interpersonal skills.
- Strong customer engagement and relationship management abilities.
- Good sales and negotiation skills.
- Ability to handle difficult customers professionally.
- Previous experience in retail, sales, or customer-facing roles is an added advantage.
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