Customer Experience & Appointments Manager
Easy apply
New
Job summary
We seek to hire a suitable candidate for this role.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Manage the salon’s appointment scheduling system and daily booking flow
- Book, reschedule, and confirm client appointments efficiently
- Coordinate stylist availability to ensure smooth service delivery
- Respond to client inquiries via phone, messaging platforms, and social media
- Provide accurate information about salon services, availability, and pricing
- Maintain clear and professional communication with clients
- Handle client feedback and resolve issues promptly
- Maintain accurate records of bookings and client interactions
- Identify opportunities to improve the overall client booking experience
Requirements:
- A minimum of 4 years of experience
- Strong customer service and communication skills
- Excellent organizational and scheduling abilities
- Ability to manage multiple client requests efficiently
- Professional, friendly, and solution-oriented attitude
- Familiarity with booking systems, messaging platforms, or CRM tools is an advantage
Remuneration: NGN300,000-400,000
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
